About Us

For an introduction to the NSW Elder Abuse Helpline & Resource Unit, watch this short video:

The NSW Elder Abuse Helpline & Resource Unit was established as part of the NSW Ageing Strategy to help intervene and prevent incidences of elder abuse. For more information about the NSW Ageing Strategy, visit: http://www.adhc.nsw.gov.au/about_us/strategies/nsw_ageing_strategy#strategy

We offer a free service that provides information, support and referrals relating to the abuse of older people living in the community across NSW. We place the safety of the older person first. Our service is confidential and callers remain anonymous.

We encourage individuals, concerned friends, family members, neighbours and support workers to call 1800 628 221 if they suspect elder abuse is occurring. Anyone can make the call.

If you require an interpreter, first call 131 450 and tell the operator your preferred language.

The NSW Elder Abuse Helpline & Resource Unit is auspiced by the NSW State Government (the Department of Family and Community Services) and operated by Catholic Healthcare Limited.