Identifying and responding to the abuse of older people: the 5-step approach

This toolkit, developed by the NSW Elder Abuse Helpline & Resource Unit, is a resource for all agencies that work with, and provide services to, older people living in the community who may be at risk of, or who are, experiencing abuse. 

The toolkit supports a consistent approach to identifying, responding and preventing the abuse of older people. 

Each of the 5 steps has practical information and tools which guide staff from elder abuse identification through to response. 

NSW Elder Abuse Toolkit - Complete

Step 1 – Identify abuse

Step 2 – Assess immediate safety

Step 3 – Provide support

Step 4 – Inform manager & document

Step 5 – Refer & respond