Training & Education

If you have any queries regarding training or have a specific training request, please contact the NSW Elder Abuse Helpline & Resource Unit:  


Face-to-face training sessions

For anyone who works directly with older people and their managers

Session title: Improving Skills in Recognising and Responding to the Abuse of Older People

Location: Saxons Training Facilities, Level 10, 10 Barrack Street, Sydney

Time: 9 am – 12 pm

Cost: $44 + booking fee. The ticket fee is for cost recovery, which is comprised of venue hire, resources, ticket seller fee and GST.

2017 Training Dates:

Tuesday 8th August -

Tuesday 10th October -

Who is this for?

Training is suitable for community and personal care workers; allied health workers; nurses; social housing workers; emergency services workers; family violence workers; case managers; assessment officers; volunteers; managers, etc.

Course overview

During this training session, participants will:

  • Explore the societal context of elder abuse and the rights of older people

  • Identify elder abuse types and signs

  • Examine the complexity of elder abuse, and barriers to recognising and reporting

  • Understand duty of care and appropriate action to take when elder abuse is disclosed, witnessed or suspected

  • Learn how to respond to reports of alleged abuse

  • Find out where to go for advice and assistance

Participants receive a Certificate of Attendance and a comprehensive Resource Pack to take away.

Tea, coffee and biscuits will be provided at the sessions. We are unable to cater for special dietary requirements.


Train the trainer sessions

NB: Train the trainer sessions will be published shortly

Who is this for?

Senior staff responsible for delivering training in identifying and responding to elder abuse.  

Course overview

During this training session participants will learn how to deliver training in five topic areas:

  • Background to NSW's policy response to the abuse of older people (relevant to all levels of staff)

  • Types and signs of abuse and risk factors (relevant to all levels of staff)

  • Key considerations when abuse is detected or suspected (relevant to all levels of staff, particularly frontline workers)

  • Responding to reports of alleged abuse (relevant to all levels of staff, particularly line supervisors, managers and senior staff)

  • Where to go for advice and assistance (relevant to all levels of staff, particularly line supervisors, managers and senior staff)

  • There are three case studies at the end of the guide that facilitators can use to test and apply learning.

Participants receive a Training Package including a comprehensive Facilitator's Guide and Participant Resources to take away.

Tea, coffee and a light lunch will be provided at the sessions. We are unable to cater for special dietary requirements.

Please note that the ticket fee is for cost recovery and GST.


TAFE e-learning module

Responding to Abuse of Older People – for health and community professionals

This topic provides you with a comprehensive understanding of responding to abuse of older people, and appropriate management. Abuse of older people is a prominent issue of discussion across all sectors of the health and community industries. Abuse of older people occurs in many forms, and health and community professionals have a responsibility to understand and act on suspicion of abuse.

This topic has been provided under a cooperative agreement with the NSW Elder Abuse Helpline & Resource Unit.

To access the free TAFE e-learning module, Responding to Abuse of Older People:

  • click on the HealNet logo below; this will take you to the HealNet registration page
  • enter your details on the HealNet registration page and then select the register button
  • you will receive an email from HealNet with the link to activate your HealNet account; click on the link
  • the page will prompt you for your username and password (created when you registered for HealNet)
  • enter the enrolment key: elder2015 (all lower case; no spaces). You will only need to use this key when you first log in to HealNet. Please note that this page may take a few minutes to load
  • after you have entered your enrolment key, you will be directed to the landing page for the e-learning module
  • NB: this e-learning module is optimised for use via the following browsers: Google Chrome and Mozilla Firefox. If you use Internet Explorer, there will be issues displaying some of the course content. For this reason, please consider using another internet browser.


Training delivered on site

If any of the listed training options are not suitable, you can request training to be delivered on site.

Please note, for a training session to proceed at your workplace, there is a cost recovery fee of $700 (plus GST), the session would require 30 people (minimum) to attend, and you would be required to provide the training room, promote the session and supply tea, coffee etc. to participants.

For an enquiry regarding this option, please email and a consultant will get in touch with you as soon as possible.


Cancellation policy

All EAHRU training sessions require a minimum number of participants to proceed. If the minimum number is not reached two weeks prior to the training date, the session will be cancelled and ticket holders will be notified. A refund or an alternate session will be offered to the ticket holder.

If a ticket holder would like to cancel their place at an EAHRU training session, please follow the how-to information on your Eventbrite registration confirmation email you received at the time of purchasing your ticket.