Training & Education

If you have any queries regarding training or have a specific training request, please contact the NSW Elder Abuse Helpline & Resource Unit: eahru@chcs.com.au  

Frontline training sessions – Saxon’s Training Facility, Sydney CBD

For anyone who works directly with older people and their managers

2018 DATES

Tuesday 10 April, 9.00am – 12.30pm

Tuesday 2nd July, 9.00am – 12.30pm

Tuesday 16th October, 9.00am – 12.30pm

Session title: Improving Skills in Recognising and Responding to the Abuse of Older People

Location: Saxons Training Facilities, Level 10, 10 Barrack Street, Sydney

Time: 9am – 12.30pm

Cost: $55 + booking fee. The ticket fee is for cost recovery, which is comprised of venue hire, resources, morning tea, ticket seller fee and GST. We are unable to cater for special dietary requirements.

Who is this for?

Training is suitable for community and personal care workers; allied health workers; nurses; social housing workers; emergency services workers; family violence workers; case managers; assessment officers; volunteers; managers, etc.

Course overview

During this training session, participants will:

  • Explore the societal context of elder abuse and the rights of older people

  • Identify elder abuse types and signs

  • Examine the complexity of elder abuse, and barriers to recognising and reporting

  • Understand duty of care and appropriate action to take when elder abuse is disclosed, witnessed or suspected

  • Learn how to respond to reports of alleged abuse

  • Find out where to go for advice and assistance

Training delivered on site at your organisation or training venue

Please note: you would be required to provide the training room, promote the session and supply tea/coffee etc. to participants.  

Training for frontline staff – 2-hour session

Session title: Improving Skills in Identifying and Responding to the Abuse of Older People

Who is this for?

Tailored for volunteers, community transport drivers, in-home care workers and other staff working directly with older people. This 2-hour session focuses on how to identify elder abuse and the process of reporting to managers/expectations when they report up etc.

Course overview

During this training session, participants will:

  • Explore the societal context of elder abuse and the rights of older people

  • Identify elder abuse types and signs with a focus on early identification and prevention – red flags

  • Examine the complexity of elder abuse, and barriers to recognising and reporting

  • Understand duty of care and appropriate action to take when elder abuse is disclosed, witnessed or suspected

  • Learn how to respond to reports of alleged abuse, reporting to Managers/Coordinators and supporting identifiers

  • Find out where to go for advice and assistance

Professional sessions  – 1-hour session

Session title: Identifying and Responding to the Abuse of Older People

Who is this for?

This is a high level presentation delivering the key information on what to do and how to support staff who identify abuse. This session is suitable for Managers/Coordinators/Senior Staff and teams who can also use this session to ask questions that relate to their individual roles/services etc.

Course overview

During this training session, participants will be provided with a briefing on:

  • The societal context of elder abuse, prevalence and the rights of older people

  • The complexity of elder abuse, and barriers to recognising and reporting

  • Clarifying duty of care and appropriate action to take when elder abuse is disclosed, witnessed or suspected

  • The role of frontline staff in early identification and prevention – how to encourage best practice in responding to elder abuse within your service/organisation

  • How to respond to reports of alleged abuse and supporting identifiers

  • Find out where to go for advice and assistance

Train the trainer

Tuesday 15th May – 20 people maximum

5 hour session, from 9am – 2pm

Who is this for?

Staff responsible for or wanting to deliver training in identifying and responding to elder abuse in the community.

Course overview

This session equips participants with the skills and resources to deliver training presentations and information session to both professionals/colleagues/staff and older people in the community.

During this training session participants will learn how to deliver training in the following topic areas:

  • NSW's policy response to the abuse of older people and implications for organisations policy and practice (relevant to all levels of staff)

  • Types and signs of abuse and risk factors (relevant to all levels of staff)

  • Key considerations when abuse is detected or suspected (relevant to all levels of staff, particularly frontline workers)

  • Responding to reports of alleged abuse (relevant to all levels of staff, particularly line supervisors, managers and senior staff)

  • Where to go for advice and assistance (relevant to all levels of staff, particularly line supervisors, managers and senior staff)

  • How to deliver community and professional presentations – run through 2 x 30 minute presentations – one for staff/colleagues and one for older people/general public

Resources included:

  • Facilitator Guide

  • Professional presentation + Toolkit

  • Community presentation (standard) + Wellbeing checklist for older Australians

  • Registration to EAHRU Trainers Portal

Train the Trainer - elder abuse identification and response in Culturally and Linguistically Diverse (CaLD) communities

5 hour session plus half hour break, from 9am – 2pm

Who is this for?

People responsible for or wanting to deliver training in identifying and responding to elder abuse in CALD communities eg. Bilingual Educators, Multicultural Community Liaison Officers, MAP staff, community leaders/influencers, religious leaders, etc.

Course overview

This session equips participants with the skills and resources to deliver training presentations and information session to both professionals/colleagues/staff and older people in CaLD communities.

During this training session participants will learn how to deliver training in the following topic areas:

  • NSW's policy response to the abuse of older people and implications for organisations policy and practice (relevant to all levels of staff)

  • Types and signs of abuse and risk factors (relevant to all levels of staff)

  • Key considerations when abuse is detected or suspected (relevant to all levels of staff, particularly frontline workers)

  • Responding to reports of alleged abuse (relevant to all levels of staff, particularly line supervisors, managers and senior staff)

  • Where to go for advice and assistance (relevant to all levels of staff, particularly line supervisors, managers and senior staff)

  • How to deliver community and professional presentations – run through 2 x 30 minute presentations – one for staff/colleagues and one for older people/general public

Resources included:

  • Facilitator Guide

  • Community presentation (CaLD) + Wellbeing checklist for older Australians

  • Professional presentation + Toolkit

  • USB downloaded with resources  – 1 for older people/1 for professionals

  • Registration to EAHRU Trainers Portal (portal available from 2018)

TAFE e-learning module

Responding to Abuse of Older People – for health and community professionals

This topic provides you with a comprehensive understanding of responding to abuse of older people, and appropriate management. Abuse of older people is a prominent issue of discussion across all sectors of the health and community industries. Abuse of older people occurs in many forms, and health and community professionals have a responsibility to understand and act on suspicion of abuse.

This topic has been provided under a cooperative agreement with the NSW Elder Abuse Helpline & Resource Unit.

To access the free TAFE e-learning module, Responding to Abuse of Older People:

  • click on the HealNet logo below; this will take you to the HealNet registration page
  • enter your details on the HealNet registration page and then select the register button
  • you will receive an email from HealNet with the link to activate your HealNet account; click on the link
  • the page will prompt you for your username and password (created when you registered for HealNet)
  • enter the enrolment key: elder2015 (all lower case; no spaces). You will only need to use this key when you first log in to HealNet. Please note that this page may take a few minutes to load
  • after you have entered your enrolment key, you will be directed to the landing page for the e-learning module
  • NB: this e-learning module is optimised for use via the following browsers: Google Chrome and Mozilla Firefox. If you use Internet Explorer, there will be issues displaying some of the course content. For this reason, please consider using another internet browser.

Cancellation policy

All EAHRU training sessions require a minimum number of participants to proceed. If the minimum number is not reached two weeks prior to the training date, the session will be cancelled and ticket holders will be notified. A refund or an alternate session will be offered to the ticket holder.

If a ticket holder would like to cancel their place at an EAHRU training session, please follow the how-to information on your Eventbrite registration confirmation email you received at the time of purchasing your ticket.