Websites

The following websites will assist you in responding to suspected cases of elder abuse.

If you have any questions or suspect any form of abuse is being experienced by a client or patient, you can call the NSW Elder Abuse Helpline & Resource Unit on 1800 628 221 for information, support and referrals.

Financial abuse

Financial abuse is the illegal or improper use of an older person’s property or finances.

Where to go for help:

Organisation/web link Description Phone

Law_Access_NSW

Provides free telephone legal information, advice and referrals, including your nearest Legal Aid office and Community Legal Centre.

1300 888 529

 

Legal_Aid

Provides services to disadvantaged people; access to topical information, policies and links, too. Multi-language support for information on legal aid services.

02 9219 5000

 

Senior's_Rights_Service

Provides free legal advice and assistance for older people.

02 9281 3600 or 1800 424 079

 

Community_Justice_Centres

A free government service that helps people resolve disputes through mediation.

1800 990 777

 

Financial_Rights_Legal_Service

Financial services: consumer credit; banking; debt recovery and insurance. Telephone assistance and financial counselling with legal advice and representation.

1800 007 007

 

NSW_Trustee_&_Guardian

Independent and impartial Executor, Administrator, Attorney and Trustee for the people of NSW. Provides direct financial management services and authorisation and direction to private financial managers.

1300 364 103

 

NSW_Civil_&_Administrative_Tribunal NCAT look after tenancy issues and building works, to decisions on guardianship and administrative review of government decisions.

1300 006 228

Centrelink

Delivering a range of payments and services for people at times of major change.

13 23 00

Psychological abuse

(including social isolation; this is sometimes referred to as emotional abuse)

Psychological abuse is the infliction of mental stress involving actions and threats that cause isolation, fear of violence, deprivation and feelings of shame and powerlessness.

Where to go for help:

Organisation/web link Description Phone

Indigenous_Disability_Advocacy_Service_(IDAS)

Assisting Indigenous people with most types of disabilities, their families and carers when the person they are looking after needs help, especially if they have been unfairly treated or are confused about decision making.

02 4722 3524

 

Carers_NSW

For carer information, support and counselling, contact between 9 am and 5 pm.

1800 242 636

 

Gambling_Helpline_NSW

Counselling and information services when callers are reluctant to access face-to-face services provided in each jurisdiction.

1800 858 858

 

Mental_Health_Access_Line

This 24-hour mental health connection and referral service is staffed by mental health professionals.

1800 011 511

 

NSW_Refugee_Health_Service

Aims to protect and promote the health of refugees and people of refugee-like backgrounds living in NSW.

02 8778 0770

 

Relationships_Australia

Offers counselling, family dispute resolution and a range of family and community support and education programs.

1300 364 277

 

STARTTS

Culturally appropriate and cutting-edge psychological treatment and support to help people heal the scars of torture and refugee trauma to rebuild their lives in Australia.

02 9794 1900

 

Telecross

Provides peace of mind to people who are isolated through a daily call to check their wellbeing and safety.

1800 812 028

 

Victims_Access_Line

Helps victims navigate their way through the justice system from the time they become a victim until after post-court process.

1800 633 063

 

Beyond_Blue

They reduce the impact of anxiety, depression and suicide in the community by raising awareness and understanding, supporting recovery, and empowering people to seek help, learn management skills and build resilience.

1300 224 636

 

1800_Respect

The national sexual assault, domestic and family violence counselling service.

1800 737 732

 

Domestic_Violence_Line

Telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

1800 656 463

 

LIFELINE

Provides all Australians experiencing a personal crisis with access to 24-hour support and suicide prevention services.

13 11 44

 

Mens_Line_Australia

Telephone and online support and information service for Australian men.

1300 789 978

 

NSW_Rape_Crisis_Centre

A 24/7 telephone and online crisis counselling service for anyone in NSW who has experienced or is at risk of sexual assault and their non-offending supporters.

1800 424 017

 

Suicide_Call_Back_Service

24-hour, nationwide service providing telephone and online counselling to people 15 years and over who are suicidal, who is caring for someone who is suicidal, who is bereaved by suicide, and health professionals supporting people effected by suicide.

1300 659 467

 

Veterans_and_Veterans_Families_Counselling_Service_(VVCS)

Provides free and confidential, nation-wide counselling and support for war- and service-related mental health conditions.

1800 011 046

 

Community_Justice_Centres

A free government service that helps people resolve disputes through mediation.

1800 990 777

 

National_Relay_Service

Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

133 677

Neglect

(either intentional or unintentional)

Neglect is a term used to describe the failure of a carer or responsible person to provide the necessities of life to an older person.

Where to go for help:

Organisation/web link Description Phone

Indigenous_Disability_Advocacy_Service_(IDAS)

Assisting Indigenous people with most types of disabilities, their families and carers when the person they are looking after needs help, especially if they have been unfairly treated or are confused about decision making.

02 4722 3524

 

Aged_Care_Complaints_Scheme

A free service available to anyone to raise concerns about the quality of care or services being delivered to people receiving aged care subsidised by the Australian Government.

1800 550 552

 

Healthcare_Complaints_Scheme

The commission acts to protect public health and safety by handling complaints about health service providers in NSW.

1800 043 159

 

Aboriginal_Medical_Service_Redfern

Provides acute and primary health to the local Aboriginal & Torres Strait Islander communities (but is not limited to the local community).

02 9319 5823

 

Carers_NSW

For carer information, support and counselling, contact between 9 am and 5 pm.

1800 242 636

 

Link2Home

Information about local services; assess needs; referrals to specialist homelessness services; support services; and temporary accommodation and other services.

1800 152 152

 

MyAgedCare

Information on aged care for yourself, a family member, friend or someone you're caring for.

1800 200 422

 

Job_Access (Formerly Australian National Disability Abuse and Neglect Hotline)

Confidential expert advice on matters relating to the employment of people with disability.

1800 464 800

 

Child_Protection_Helpline

If you think a child or young person is at risk of harm from abuse or neglect, contact the Helpline on 13 21 11.

13 21 11

 

Healthdirect_After_Hours_GP_Helpline

For those who have limited access to face-to-face GP services in the after hours period.

1800 022 222

 

National_Dementia_Helpline

A helpline for people with dementia, their carers, families and friends, health professionals, service providers, community organisations, students and people seeking information.

1800 100 500

 

Commonwealth_Respite_and_Carelink_centres

Respite options and support services in local areas; links to other services; and they assist carers to access short-term and emergency respite support.

1800 052 222 or 1800 059 059

 

NSW_Civil_&_Administrative_Tribunal NCAT look after tenancy issues and building works, to decisions on guardianship and administrative review of government decisions.

1300 006 228

 

NSW_Trustee_&_Guardian

Independent and impartial Executor, Administrator, Attorney and Trustee for the people of NSW. Provides direct financial management services and authorisation and direction to private financial managers.

1300 364 103

 

Homelessness_NSW

Policy development and advocacy to end homelessness; public education about homeless people and those at risk; information about initiatives and advice; and support for member organisations.

02 8354 7600

 

National_Relay_Service

Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

133 677

 

Veterans_Affairs_Network

Directs DVA general inquiries to local VAN offices.

1800 555 254

Physical abuse

Physical abuse involves the infliction of physical pain or injury, or physical coercion.

Where to go for help:

Organisation/web link Description Phone

Aged_Care_Complaints_Scheme

A free service available to anyone to raise concerns about the quality of care or services being delivered to people receiving aged care subsidised by the Australian Government.

1800 550 552

 

Healthcare_Complaints_Scheme

The commission acts to protect public health and safety by dealing with complaints about health service providers in NSW.

1800 043 159

 

Aboriginal_Medical_Service_Redfern

Provides acute and primary health to the local Aboriginal & Torres Strait Islander communities (but is not limited to the local community).

02 9319 5823

 

NSW_Refugee_Health_Service

Aims to protect and promote the health of refugees and people of refugee-like backgrounds living in NSW.

02 8778 0770

 

Job_Access (Formerly Australian National Disability Abuse and Neglect Hotline)

Confidential expert advice on matters relating to the employment of people with disability.

1800 464 800

 

Child_Protection_Helpline

If you think a child or young person is at risk of harm from abuse or neglect, contact the Helpline on 13 21 11.

13 21 11

 

Domestic_Violence_Line

Telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

1800 656 463

 

Healthdirect_After_Hours_GP_Helpline For those who have limited access to face-to-face GP services in the after hours period.

1800 022 222

Commonwealth_Respite_and_Carelink_centres

Respite options and support services in local areas; links to other services; and they assist carers to access short-term and emergency respite support.

1800 052 222 or 1800 059 059

Homelessness_NSW Policy development and advocacy to end homelessness; public education about homeless people and those at risk; information about initiatives and advice; and support for member organisations.

02 8354 7600

Sexual abuse

Sexual abuse is a broad term used to describe a range of sexual acts where the victim’s consent has not been obtained or where consent has been obtained through coercion.

Where to go for help:

Organisation/web link Description Phone

Aboriginal_Medical_Service_Redfern

Provides acute and primary health to the local Aboriginal & Torres Strait Islander communities (but is not limited to the local community).

02 9319 5823

 

NSW_Refugee_Health_Service

Aims to protect and promote the health of refugees and people of refugee-like backgrounds living in NSW.

02 8778 0770

 

Victims_Access_Line

Helps victims navigate their way through the justice system from the time they become a victim until after post-court process.

1800 633 063

 

Child_Protection_Helpline

If you think a child or young person is at risk of harm from abuse or neglect, contact the Helpline on 13 21 11.

13 21 11

 

1800_RESPECT

The national sexual assault, domestic and family violence counselling service.

1800 737 732

 

Domestic_Violence_Line

Telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

1800 656 463

 

NSW_Rape_Crisis_Centre A 24/7 telephone and online crisis counselling service for anyone in NSW who has experienced or is at risk of sexual assault and their non-offending supporters.

1800 424 017

Domestic_Violence_Advocacy_Service_(for_women)

Free, confidential legal information, advice and referrals for women in NSW – focus is on domestic violence and Apprehended Domestic Violence Orders.

1800 810 784

 

Womens_Legal_Service_NSW

Community legal centre providing women across NSW with a range of free legal services.

1800 801 501

General websites

The first snapshot of elder abuse in Australia: http://www.advocare.org.au/news/first-snapshot-of-elder-abuse-in-australia-report-released-today/

Planning Ahead Tools website from the NSW Government is an excellent resource for your patient or client. 'By planning ahead for you future health, lifestyle and financial choices you are able to make decisions that reflect your wishes, values and beliefs. Here are a selection of personal stories that show both the positive impact of planning ahead and the negative implications when plans are not in place.' http://planningaheadtools.com.au/

Family and Community Services (FACS) publications, including the Ageing Stragey: http://www.ageing.nsw.gov.au/publications

NSW Civil and Administrative Tribunal fact sheets: http://www.ncat.nsw.gov.au/Pages/guardianship/publications_resources/gd_fact_sheets.aspx

Commonwealth Department of Social Services' fact sheet – Domestic and Family Violence: https://www.dss.gov.au/sites/default/files/documents/07_2015/pre-departure_pack_domestic_and_family_violence.pdf

Commonwealth Department of Social Services' fact sheet – Sexual Assault: https://www.dss.gov.au/sites/default/files/documents/07_2015/pre-departure_pack_sexual_assault.pdf

Commonwealth Department of Social Services' fact sheet – Family Violence and Partner Visas: https://www.dss.gov.au/sites/default/files/documents/07_2015/pre-departure_pack_family_violence_and_partner_visas.pdf

NSW Department of Health contacts: http://www.health.nsw.gov.au/mhdao/Pages/contact-service.aspx

NSW Police online: https://www.police.nsw.gov.au/community_issues/domestic__and__family_violence/elder_abuse

South Eastern CASA – Centre Against Sexual Assault & Family Violence fact sheet – Sexual violence in later life: http://www.secasa.com.au/assets/Documents/sexual-violence-in-later-life.pdf

The Australian Institute of Family Studies fact sheet – The impacts of sexual assault on women: http://www3.aifs.gov.au/acssa/pubs/sheets/rs2/

Electronic brochures

Helping your family financially – Understand the risks http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/helping-your-family-financially-understand-the-risks

Adult children living at home – What to do if you want them to leave http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/adult-children-living-at-home

Moving in the with the family – Make sure you protect your interests http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/moving-in-with-the-family-make-sure-you-protect-your-interests

Are you experiencing violence or abuse? You can make it stop http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/are-you-experiencing-violence-or-abuse-you-can-make-it-stop

Speaking for myself – Planning for later life decision making http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/speaking-for-myself

Who will decide for you if you can’t decide for yourself? Think about planning ahead

http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/who-will-decide-for-you-if-you-cant-decide-for-yourself-think-about-planning-ahead

Why make a Will – What is a Will? http://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/why-make-a-will

Manage your bills for free – Centrepay http://www.humanservices.gov.au/customer/services/centrelink/centrepay

Contact directory for NSW